As part of an ongoing commitment to improve user experience and compliance with local regulations, OKX is introducing a dedicated service entity for Brazilian residents: OKX SERVIÇOS DIGITAIS LTDA. This strategic move ensures that users in Brazil receive tailored support, seamless BRL transactions, and a platform optimized for local needs.
This update marks a significant step toward building a more secure, accessible, and user-friendly digital asset ecosystem in Brazil. With full local customer support and the ability to deposit and withdraw in Brazilian Real (BRL), OKX aims to make cryptocurrency interactions smoother and more convenient than ever before.
Why This Change Matters
The transition to a localized entity isn't just about branding—it's about compliance, accessibility, and long-term sustainability. By aligning with Brazilian financial regulations, OKX ensures that its services remain available and trustworthy for users across the country.
One of the most impactful benefits of this migration is the ability to transact directly in BRL. No more reliance on third-party payment processors or complex conversion workflows. Whether you're depositing funds or cashing out your holdings, the process will be faster, cheaper, and more intuitive.
👉 Discover how easy it is to manage your digital assets in BRL today.
Key Actions Required Before Migration
To ensure a smooth transition to the new local entity, users must take several important steps before the deadline specified in the official email sent to their registered address.
1. Manage Unavailable Tokens
Not all tokens available on the global OKX platform are supported by the local Brazilian entity. If you hold tokens not listed locally, you have two options:
- Convert the unsupported token into one that is available in the local entity.
- Withdraw the unsupported token to an external wallet before the migration date.
⚠️ Important: If no action is taken, any unsupported tokens will be frozen after migration. While they can still be withdrawn to an external wallet, trading or other operations will no longer be possible within the local platform.
You can view the complete list of supported digital assets for Brazilian users through OKX’s official resources.
2. Adjust Trading Settings
All users must set their Trading Accounts and Subaccounts to "No Margin" mode prior to migration. This includes disabling leverage-based trading features such as:
- Margin trading
- Perpetual contracts
- Futures positions
- Options trading
Failure to close these positions may result in account restrictions.
👉 Learn how to safely close leveraged positions and protect your portfolio.
3. Complete Identity Verification
KYC (Know Your Customer) verification is mandatory. Users must complete identity verification by the deadline communicated via email. Without verification, your account will be frozen—though you’ll still retain full access to withdraw your funds at any time.
4. Redeem Funds from Grow Products
If you’re participating in any yield-generating or investment products such as:
- Earn
- Loan
- Jumpstart
You must redeem your funds before the migration. These services may operate differently—or not at all—under the new local entity structure until further notice.
Core Keywords for Better Understanding
To help you navigate this transition effectively, here are the core keywords that define this update:
- OKX Brazil
- Terms of service update
- BRL deposits and withdrawals
- Local entity migration
- Token availability
- Identity verification (KYC)
- Margin account settings
- Digital asset compliance
These terms reflect both the technical and practical aspects of the migration, ensuring users understand not only what is changing but why it matters for their long-term experience.
Frequently Asked Questions (FAQ)
Q: What is OKX SERVIÇOS DIGITAIS LTDA.?
A: It is the officially registered legal entity established by OKX to serve Brazilian residents. This allows OKX to offer compliant, localized services including BRL transactions and region-specific customer support.
Q: Will my account be deleted during this migration?
A: No. Your account will not be deleted. However, certain features may be temporarily restricted until required actions are completed, such as switching to "No Margin" mode and verifying your identity.
Q: Can I still use the global OKX platform?
A: Yes, Brazilian users can continue using the global platform, but those who wish to access local BRL services and full customer support must migrate to the local entity and comply with its requirements.
Q: What happens if I don’t convert or withdraw unsupported tokens?
A: Unsupported tokens will be frozen post-migration. You won’t be able to trade or use them within the local platform, but you can still withdraw them to an external wallet.
Q: Is there a deadline for completing these steps?
A: Yes. The deadline was communicated via email to your registered address. Please check your inbox (and spam folder) for details. Missing the deadline may result in temporary limitations on your account functionality.
Q: Will customer support be available in Portuguese?
A: Absolutely. One of the key advantages of the local entity is dedicated Portuguese-speaking customer support, available to assist with deposits, withdrawals, verification issues, and more.
Looking Ahead: A Stronger Foundation for Brazilian Users
This update isn’t just a regulatory necessity—it’s a promise of better service. By establishing a dedicated legal presence in Brazil, OKX demonstrates its long-term commitment to the region’s growing digital economy.
Future enhancements may include expanded token listings, localized educational content, and deeper integration with Brazil’s financial infrastructure—such as PIX payments—making crypto even more accessible to everyday users.
The goal remains clear: empower Brazilian users with secure, compliant, and user-centric tools to manage their digital assets confidently.
👉 Get started now and experience seamless crypto transactions in BRL.
Final Reminders
To summarize:
✅ Convert or withdraw unsupported tokens
✅ Close all margin, futures, perpetuals, and options positions
✅ Set trading accounts to "No Margin" mode
✅ Complete KYC verification by the deadline
✅ Redeem funds from Earn, Loan, or Jumpstart products
By taking these steps promptly, you ensure uninterrupted access to your funds and a smooth transition to the upgraded local platform.
Thank you for being part of our journey. We look forward to serving you better—with faster support, easier transactions, and a stronger foundation built for Brazil.