Introduction to OKX Brazil’s Service Upgrade

OKX is taking a significant step forward in delivering localized, user-centric digital asset services with the launch of OKX Serviços Digitais LTDA., a dedicated legal entity established specifically for Brazilian residents. This strategic move underscores OKX’s commitment to compliance, accessibility, and seamless financial integration within Brazil’s growing crypto ecosystem.

With this update, users in Brazil will benefit from a fully localized platform experience — including customer support in Portuguese, streamlined BRL deposit and withdrawal options, and improved regulatory alignment. These enhancements are designed to make digital asset management more intuitive, secure, and efficient for local users.

👉 Discover how OKX is transforming digital finance for Brazilian users.

What Changes Should Brazilian Users Expect?

The transition to the new local entity involves several important updates that all Brazilian users must be aware of to ensure uninterrupted access to their accounts and assets.

1. Token Availability and Migration Requirements

Not all tokens available on the global OKX platform will be supported by the local Brazilian entity. To comply with regional regulations and operational standards, only a defined list of approved tokens can be held and traded post-migration.

If you currently hold tokens that are not available in the local entity, you have two clear options before the migration deadline:

• Convert the unsupported token into a supported one (e.g., exchange for USDT, BTC, or BRL stablepairs).
• Withdraw the unsupported token to an external wallet where it can continue to be managed.

⚠️ Important: If no action is taken prior to migration, any unsupported tokens will be frozen and only eligible for withdrawal — they cannot be traded or used within the local platform.

You can review the full list of supported digital assets at any time through OKX's official resources.

👉 See which tokens are supported in Brazil and plan your next move.

2. Account Settings: Switch to “No Margin” Mode

To ensure a smooth migration process, all users must adjust their trading account settings before the deadline specified in the official email notification sent to their registered email address.

Specifically:

• Set your Trading Account and any Subaccounts to "No Margin" mode.
• Complete Identity Verification (KYC) if not already done.

Failure to complete these steps by the deadline will result in your account being frozen. However, please note: even if your account is frozen, you will retain full access to withdraw your funds safely at any time.

3. Close Active Trading Positions

All open leveraged positions must be settled prior to migration. This includes:

• Margin trades
• Perpetual contracts
• Futures contracts
• Options positions

Leaving positions open may lead to automatic liquidation or complications during the transfer process. It is strongly recommended that users manually close all such positions to maintain control over their assets and avoid unexpected losses.

4. Redeem Funds from Grow Products

Users participating in any of OKX’s yield-generating or investment products must redeem their holdings before the migration date. Affected products include:

• Earn (flexible and fixed-term staking)
• Loan (crypto lending services)
• Jumpstart (initial exchange offering participation)

Redeeming early ensures your assets are available for conversion or withdrawal as needed. Delayed redemption could impact your ability to manage funds during the transition period.

Why This Transition Matters

This upgrade isn’t just a technical change — it represents a deeper integration of OKX into Brazil’s financial landscape. By establishing a local entity, OKX aims to:

• Improve regulatory compliance with Brazilian financial authorities.
• Enhance customer support responsiveness in local language and time zones.
• Enable faster, cheaper BRL-based transactions via local banking channels.
• Build greater trust through transparent, region-specific operations.

These efforts align with the increasing adoption of digital assets across Latin America, particularly in Brazil, where crypto usage has surged among retail investors and merchants alike.

Frequently Asked Questions (FAQ)

Q: Why is OKX creating a separate entity for Brazil?

A: The creation of OKX Serviços Digitais LTDA. allows OKX to better serve Brazilian users by complying with local laws, offering native BRL banking support, and providing dedicated customer service in Portuguese.

Q: Will I lose access to my funds during the migration?

A: No. Even if your account is temporarily frozen due to incomplete requirements, you will always retain the ability to withdraw your funds securely.

Q: How do I know which tokens are supported in the local entity?

A: A complete list of approved tokens is available through OKX’s official help center. Users are encouraged to check this regularly for updates.

Q: Can I still use the global OKX platform after the migration?

A: Brazilian residents will primarily operate under the local entity for compliance reasons. However, certain services may still be accessible depending on future developments and regulatory approvals.

Q: What happens if I miss the deadline for converting or withdrawing unsupported tokens?

A: Unsupported tokens will be frozen and only available for withdrawal — they cannot be traded or used within the Brazilian platform environment.

Q: Where can I get help if I encounter issues during migration?

A: Localized support is available directly through the OKX app or website in Portuguese. For urgent matters, contact customer service via the official support portal.

Preparing for a Seamless Transition

To avoid disruptions, follow this quick checklist:

• ✅ Verify your identity (complete KYC)
• ✅ Close all margin, futures, perpetuals, and options positions
• ✅ Redeem funds from Earn, Loan, and Jumpstart products
• ✅ Convert or withdraw unsupported tokens
• ✅ Set trading accounts to "No Margin" mode

Staying proactive ensures you maintain full control over your digital assets throughout the transition.

Looking Ahead: A Stronger Future for Crypto in Brazil

As one of Latin America’s largest economies embracing blockchain innovation, Brazil offers immense potential for digital finance growth. OKX’s localized presence reflects its long-term vision to empower users with secure, compliant, and user-friendly tools tailored to regional needs.

Whether you're new to crypto or an experienced trader, now is the time to prepare your account for the upcoming changes and take full advantage of what the upgraded platform has to offer.

👉 Get started today and experience the next generation of digital asset management.