Pionex offers a seamless and secure way to buy cryptocurrency with fiat currency, making it easier than ever for beginners and experienced traders alike to enter the digital asset market. Before getting started, users must complete KYC Level 2 verification to unlock full access to fiat deposit features.
Whether you're using the web platform or mobile app, purchasing crypto is fast, intuitive, and supported across multiple global currencies. This guide walks you through every step—from selecting your preferred service provider to confirming your transaction—while offering expert tips to ensure a smooth experience.
👉 Discover the fastest way to start buying crypto today.
Supported Fiat Currencies and Cryptocurrencies
Currently, Pionex supports the purchase of USDT (Tether) using a wide range of fiat currencies. This makes it accessible for users around the world to invest in stablecoins without needing existing crypto holdings.
Supported Fiat Currencies:
- USD (US Dollar)
- EUR (Euro)
- GBP (British Pound)
- JPY (Japanese Yen)
- AUD (Australian Dollar)
- CAD (Canadian Dollar)
- KRW (South Korean Won)
- TWD (New Taiwan Dollar)
- THB (Thai Baht)
- IDR (Indonesian Rupiah)
- MYR (Malaysian Ringgit)
- VND (Vietnamese Dong)
- CHF (Swiss Franc)
- SEK (Swedish Krona)
- DKK (Danish Krone)
- NOK (Norwegian Krone)
- PLN (Polish Złoty)
- ZAR (South African Rand)
- HRK (Croatian Kuna)
- HUF (Hungarian Forint)
- RSD (Serbian Dinar)
- CZK (Czech Koruna)
- BGN (Bulgarian Lev)
- SAR (Saudi Riyal)
- QAR (Qatari Riyal)
- KWD (Kuwaiti Dinar)
- BHD (Bahraini Dinar)
- AED (UAE Dirham)
This extensive list ensures broad regional accessibility, especially for users in Asia, Europe, North America, and the Middle East.
How to Buy Crypto on Web: Express Purchase
To buy crypto via the Pionex website:
- Navigate to the Purchase page.
- Choose USDT as the cryptocurrency you wish to acquire.
- Enter the amount of fiat currency you'd like to spend.
- Select a third-party service provider: Simplex, BANXA, or AlchemyPay.
- Review the estimated USDT you’ll receive.
- Click Buy to proceed to payment.
The system will redirect you to your chosen provider’s secure payment gateway where you’ll finalize the transaction.
How to Buy Crypto on Mobile App
Using the Pionex mobile app is just as straightforward:
- Go to Account > Deposit > Fiat Deposit > Express.
- Select USDT.
- Enter the purchase amount in your local fiat currency.
- Choose one of the available service providers.
- Confirm details and tap Buy.
You'll then be redirected to complete identity verification and payment steps through the provider’s interface.
👉 Start your first crypto purchase in minutes—fast, secure, and simple.
Step-by-Step Purchase Process
Follow these steps carefully to ensure a successful transaction when buying crypto with fiat:
1. Choose Your Service Provider and Amount
Select from trusted partners: Simplex, BANXA, or AlchemyPay. Each may have slightly different fees and processing times. Enter the fiat amount you want to spend, and the platform will display the equivalent USDT you’ll receive after fees.
Note: Credit card payments are currently limited to Visa and Mastercard only. UnionPay and JCB cards are not supported.
2. Complete Payment Information
After clicking "Buy," you’ll be redirected to the provider’s secure portal. Here, input:
- Credit card number
- Expiration date
- CVV code
- Billing address (must match card records)
- Full legal name
Ensure all information is accurate and matches your bank records exactly.
3. Identity Verification
To comply with anti-money laundering (AML) regulations, you’ll need to undergo identity verification. You’ll be prompted to upload one of the following:
- Passport
- Government-issued ID card
- Driver’s license
Use clear, unedited photos—scanned copies or edited images will be rejected.
4. Bank Authorization
Your issuing bank may require additional authentication, such as:
- SMS one-time password (OTP)
- 3D Secure verification
- App-based approval
If you encounter an authorization error, try again or switch to another card.
5. Monitor Transaction Status
Once submitted, check your order status under:
Orders → Buy Crypto Orders → Bought
Possible statuses include:
- Pending: Payment is being processed (typically takes 10–30 minutes)
- Paid: Funds successfully deposited; USDT should appear in your wallet
- Failed: Payment did not go through, but no funds were deducted
If your status shows “Complete” but funds haven’t arrived within an hour, contact customer support immediately.
Tips for a Smooth Purchase Experience
Avoid common issues by following these best practices:
- Compare fees between providers—each has different pricing structures depending on region and payment method.
- Be prepared for potential additional KYC requests, especially for higher transaction volumes.
- Fill out all forms in English when possible, and use internationally recognized versions of your ID.
- Never submit edited or low-quality ID photos—they will be rejected automatically.
- Understand that even if your card appears charged temporarily, declines can still occur during final processing.
- If your bank declines the transaction, try again later or use a different card.
- Double-check your email inbox (including spam folder) for confirmation emails from the service provider.
- Wait for full approval before considering the purchase complete—crypto delivery follows final clearance.
- For unresolved issues, reach out directly to Pionex Customer Support.
Frequently Asked Questions (FAQ)
Can I buy cryptocurrencies other than USDT with fiat?
At this time, Pionex only supports purchasing USDT using fiat currency through its Express Buy feature. However, once you own USDT, you can trade it for hundreds of other cryptocurrencies directly on the platform.
Why was my credit card payment declined?
Common reasons include:
- Card type not supported (only Visa/Mastercard accepted)
- Insufficient funds
- Bank security blocks international transactions
- Mismatched billing address
Try using a different card or contact your bank to allow crypto-related purchases.
Is KYC required every time I buy crypto?
No—you only need to complete KYC Level 2 verification once. After approval, you can make repeated purchases without re-verifying unless prompted due to policy changes or high-value transactions.
How long does it take for USDT to arrive?
Most transactions are completed within 10 to 30 minutes. Delays may occur during peak times or if additional verification is needed.
Are there fees when buying crypto with fiat?
Yes—fees vary based on the service provider and payment method, typically ranging from 1% to 3%. These are displayed clearly before you confirm the purchase.
What should I do if my deposit doesn’t show up?
First, check the order status in your account. If it says “Paid” but funds aren’t in your wallet after an hour, contact Pionex support with your transaction ID for assistance.
Ready to take control of your digital finance journey?
👉 Jumpstart your crypto investing with a trusted global platform.
By combining ease of use, strong security protocols, and global fiat support, Pionex empowers users to seamlessly transition from traditional money to digital assets. Whether you're new to crypto or expanding your portfolio, understanding how to efficiently buy USDT with fiat is a foundational skill—and now you’re fully equipped to do it confidently.