Peer-to-peer (P2P) cryptocurrency trading has become a cornerstone of digital asset exchange, offering users direct control over transactions while minimizing reliance on centralized intermediaries. On platforms like MBAex, C2C (Customer-to-Customer) trading allows individuals to buy and sell cryptocurrencies such as USDT using local payment methods. However, to ensure smooth, secure, and compliant transactions, both buyers and sellers must adhere to strict guidelines. This comprehensive guide outlines essential rules, best practices, and regional considerations for successful C2C trading.
Key Principles for Buyers
To maintain security and compliance, buyers must follow specific protocols during every transaction:
- Use only verified personal bank accounts: All payments must originate from your own bank account—preferably one linked to your real-name verified identity on the platform. This ensures traceability and eligibility for dispute resolution through banking channels.
- Match real-name details exactly: The name on the sending bank account must match the name registered on your MBA2ex account. Any mismatch may trigger account restrictions or refund penalties.
- Include only the order number in transfer notes: When making a payment, include only the system-generated order ID in the remittance remark field. Avoid adding extra text, emojis, or references that could confuse automated verification systems.
- Complete transfers within 30 minutes: Orders expire if not paid within half an hour. If a buyer accumulates three consecutive cancellations or six total cancellations in a single day, their buying privileges will be suspended for that day.
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Post-Payment Procedures for Buyers
After completing a transfer, timely action is required:
- Upload proof of payment within 60 minutes: Submit a clear screenshot of the transaction receipt—such as an e-banking confirmation or ATM slip—via the platform’s upload interface. Delayed submissions may delay credit issuance.
Handling failed uploads: If technical issues prevent upload, email the proof to
[email protected]with the subject line: "Transaction ID XXXXX". Include:- Order transaction ID
- Your user UID
- Screenshot of payment confirmation
Important: Repeated attempts to submit unverified receipts or payments from unauthorized accounts may result in temporary account freezing.
Conditions Leading to Order Reversal
Orders may be canceled under the following circumstances, resulting in a 2.5% refund processing fee:
- Incomplete or incorrect remittance information
- Payment amount does not match the order value
- Splitting one order into multiple partial payments
- Use of third-party accounts including WeChat Pay, Alipay, ATM deposits, or over-the-counter transfers
These measures are designed to prevent fraud and protect both parties in the transaction chain.
Seller Responsibilities and Best Practices
Sellers play a critical role in maintaining platform trust and efficiency:
- Confirm receipt promptly: Once funds are received in your bank account, immediately confirm receipt on the platform. Delayed confirmations can negatively impact your merchant rating and future trade eligibility.
- No self-cancellation after submission: Once a sell order is placed, it cannot be manually canceled. Always double-check all details—including amount, price, and payment method—before finalizing.
Adhere to operational timeframes:
- Weekdays: 09:00–23:00
- Weekends: 10:00–19:00
Orders received outside these hours will be processed starting from the next business day. Standard processing time is within 48 hours during active periods.
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Finality of Transactions
It is crucial to understand that once a transaction is completed according to the platform’s timeline:
- Buyers cannot claim damages from merchants or the platform due to market fluctuations.
- Sellers likewise waive rights to compensation based on post-trade price changes.
- All transaction outcomes are final, reflecting the nature of real-time peer-to-peer settlement.
This policy reinforces accountability and reduces disputes arising from volatile cryptocurrency valuations.
Merchant Registration and Requirements
To operate as a verified merchant on MBAex:
- Complete full account verification and identity authentication.
- Log in securely using your registered password before accessing merchant functions.
- Deposit a mandatory performance bond to ensure reliability and commitment to fair trading practices.
Interested users should apply by emailing [email protected]. Approved merchants are expected to maintain updated contact and banking information to support uninterrupted service.
Platform rules may evolve based on regulatory updates or operational needs. Users are responsible for staying informed about changes.
Regional-Specific Guidelines
Taiwan Users
Taiwan-based traders can use:
- ATM transfers
- Bank counter deposits
- Online banking
Requirements:
- Must use a pre-linked bank card
- Always enter the correct order number in the payment reference field
Compliance ensures faster processing and avoids rejection.
Hong Kong Users
Hong Kong transactions involve unique fee structures due to interbank charges:
For USDT Purchases:
- A flat HKD 15 fee applies per recharge order.
- This covers cross-bank transfer costs if applicable.
- For same-bank transfers, users receive approximately 1.71 USDT in bonus tokens as compensation.
For USDT Sales:
- If the merchant uses cross-bank transfer, HKD 55 is deducted from the payout as a handling fee.
- Same-bank transfers reflect the full agreed amount without deductions.
- Settlement times vary depending on the recipient's local Hong Kong bank.
Rejection Criteria (Hong Kong):
Orders will be reversed—and subject to a 2.5% refund fee plus HKD 55 bank charge—if:
- Payment details are incomplete or falsified
- Amount sent differs from order value
- One order is paid in multiple installments
- Third-party accounts (e.g., WeChat, Alipay, non-personal cards) are used
Frequently Asked Questions (FAQ)
Q: Can I use someone else’s bank account to complete a purchase?
A: No. All transactions must come from your verified personal account with matching real-name registration. Using third-party accounts violates platform policy and may lead to fees or account suspension.
Q: What happens if I miss the 30-minute payment window?
A: The order will be automatically canceled. Repeated missed payments (three daily consecutive or six cumulative) will temporarily disable your buying function for the remainder of the day.
Q: How long does it take to receive crypto after payment?
A: Most orders are settled within 48 hours during operational windows. Payments made outside business hours begin processing on the next working day.
Q: Why was I charged a 2.5% fee when my order was canceled?
A: This fee applies when cancellations result from user errors such as incorrect amounts, split payments, or invalid remittance data. It helps cover administrative costs and deter misuse.
Q: Can I get a refund if the price of USDT drops after I buy?
A: No. All trades are final upon completion. Market risk is borne entirely by the individual trader; neither merchants nor the platform compensate for price movements.
Q: How do I become a C2C merchant?
A: You must complete identity verification, deposit a required bond, and submit an application via email to [email protected]. Approval is subject to review.
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